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Shipping Policy
Version 1.0
Last Updated: July 2026
Shipping Policy
At LumiSign, every sign is individually handcrafted rather than taken from warehouse stock. This allows us to deliver exceptional quality while ensuring every product is made specifically for its owner.
This Shipping Policy explains how we process, manufacture and deliver your order.
1. Where We Ship
We currently deliver to selected countries within the European Union.
Our primary markets include:
- Netherlands
- Belgium
- Germany
- Luxembourg
As LumiSign grows, additional countries may become available.
If your country is not currently supported, please contact us before placing your order.
2. Order Processing
Once your payment has been successfully received:
- your order is reviewed;
- personalization details are verified;
- production is scheduled.
If we require clarification regarding your order, we will contact you before manufacturing begins.
3. Production Time
Every LumiSign is manufactured individually.
Estimated production time:
5–10 business days
Production time may vary during holidays or periods of exceptionally high demand.
If any unexpected delay occurs, we will inform you as soon as possible.
4. Shipping Time
Once production has been completed, your order will be carefully packaged and shipped.
Estimated delivery times:
| Destination | Estimated Delivery |
|---|---|
| Netherlands | 2–4 business days |
| Belgium | 2–4 business days |
| Germany | 3–5 business days |
| Luxembourg | 3–5 business days |
Delivery estimates are provided for guidance only and may vary depending on the carrier.
5. Shipping Costs
We currently offer:
Free Standard Shipping on all orders within our supported European delivery countries.
There are no hidden handling or packaging fees.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please verify:
- recipient name;
- street address;
- postal code;
- city;
- country;
- telephone number.
LumiSign cannot be held responsible for delays or additional costs resulting from incorrect delivery information.
9. Missed Deliveries
If a delivery attempt is unsuccessful, the courier may:
- arrange another delivery attempt;
- redirect the parcel to a collection point;
- return the shipment to LumiSign.
If a parcel is returned because it was unclaimed or the delivery information was incorrect, additional shipping charges may apply.
10. Damaged Shipments
Although every order is carefully packaged, damage during transportation may occasionally occur.
If your parcel arrives damaged:
- photograph the package before opening it, if possible;
- inspect the product immediately;
- notify us within 48 hours.
Please include:
- your order number;
- photographs of the product;
- photographs of the packaging;
- a brief description of the damage.
We will investigate the matter and work with you to find an appropriate solution.
11. Delayed Deliveries
Occasionally, deliveries may be delayed due to circumstances beyond our control, including:
- severe weather;
- customs inspections (for future non-EU shipments);
- carrier disruptions;
- public holidays;
- force majeure events.
While we cannot guarantee delivery dates, we will always assist in tracking your shipment and resolving delivery issues.
12. Lost Shipments
If tracking indicates that your shipment may have been lost, please contact us.
We will:
- investigate the shipment with the carrier;
- keep you informed throughout the process;
- arrange a replacement or another appropriate solution where applicable.
13. Customs & Duties
For deliveries within the European Union, customers generally do not pay customs duties.
If LumiSign begins shipping outside the EU in the future, import duties, taxes or customs fees may apply according to local regulations and will normally be the responsibility of the customer unless otherwise stated.
14. Sustainability
Every LumiSign order is packaged with care using durable packaging designed to protect your handcrafted sign during transport while minimising unnecessary packaging materials wherever reasonably possible.
15. Contact Us
If you have any questions regarding shipping or delivery, our support team will be happy to help.
LumiSign
We aim to respond to all enquiries within one business day.
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