Privacy Policy
Version 1.0
Last Updated: July 2026
Privacy Policy
At LumiSign, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data.
By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
LumiSign operates the website:
https://lumisign.net
For any questions regarding this Privacy Policy or your personal data, please contact us:
Email: support@lumisign.net
Business registration details will be added after company registration.
2. Information We Collect
Depending on how you interact with our website, we may collect:
Personal Information
- name;
- billing address;
- shipping address;
- email address;
- telephone number;
- payment-related information (processed securely by our payment providers);
- order history.
Product Information
When ordering personalised products, you may provide:
- house number;
- street name;
- product configuration choices.
Technical Information
We may automatically collect:
- IP address;
- browser type;
- operating system;
- device information;
- language settings;
- pages visited;
- referring websites;
- approximate location based on IP;
- website usage information.
3. How We Use Your Information
We use your information to:
- process and fulfil orders;
- manufacture personalised products;
- communicate about your order;
- provide customer support;
- process warranty claims;
- improve our website and services;
- analyse website performance;
- prevent fraud and abuse;
- comply with legal obligations.
4. Legal Basis for Processing
Where required under the General Data Protection Regulation (GDPR), we process personal data on one or more of the following legal bases:
- performance of a contract;
- compliance with legal obligations;
- legitimate business interests;
- your consent, where required.
5. Payment Processing
Payments are processed securely by trusted third-party payment providers.
LumiSign does not store complete payment card details.
Payment providers process your payment information in accordance with their own privacy policies.
6. Third-Party Services
To operate our website and fulfil orders, we may use trusted third-party service providers, including:
- Shopify (e-commerce platform);
- Google Analytics;
- Google Merchant Center;
- Microsoft Clarity;
- shipping and logistics providers;
- payment providers;
- email service providers.
These providers process personal data only to the extent necessary to provide their services.
7. Cookies
Our website uses cookies and similar technologies to:
- remember user preferences;
- improve website functionality;
- analyse visitor behaviour;
- measure marketing performance.
For more information, please see our Cookie Policy.
8. Data Retention
We retain personal information only for as long as necessary to:
- fulfil orders;
- comply with tax and accounting obligations;
- resolve disputes;
- enforce our legal rights.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
9. Your Rights
Depending on your location, you may have the right to:
- access your personal data;
- correct inaccurate information;
- request deletion of your data;
- restrict processing;
- object to certain processing activities;
- receive your personal data in a portable format;
- withdraw consent where processing is based on consent.
Requests may be submitted to:
support@lumisign.net
10. International Data Transfers
Some of our service providers may process personal information outside your country of residence.
Where required, appropriate safeguards are implemented in accordance with applicable data protection laws, including the GDPR.
11. Security
We take appropriate technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- disclosure;
- alteration;
- destruction.
While no internet transmission can be guaranteed to be completely secure, we continually work to protect your information.
12. Children's Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so we can remove it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page.
The "Last Updated" date indicates when changes were made.
14. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us.
LumiSign
📧 support@lumisign.net
🌐 https://lumisign.net
We aim to respond to privacy enquiries within one business day.
© LumiSign — All rights reserved.
