Terms of Service

Welcome to LumiSign.

These Terms of Service ("Terms") govern your access to and use of the LumiSign website, products and services. By visiting our website or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website.

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1. About LumiSign

LumiSign designs and manufactures premium handcrafted address signs and related accessories.

Our products are manufactured to order and are intended for residential and commercial use.

Business details, including our registered company name, registration number and VAT number (where applicable), will be available on our Contact page and legal information section.

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2. Eligibility

By using this website you confirm that:

• you are at least 18 years of age or have permission from a parent or legal guardian;
• the information you provide is accurate and complete;
• you are legally able to enter into a binding agreement.

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3. Products

Because every LumiSign product is handcrafted, slight differences may occur.

Minor variations in:

• colour;
• texture;
• finish;
• grain;
• appearance;

are considered a normal characteristic of handcrafted products and do not constitute defects.

Product images are intended as illustrations and may differ slightly from the final product depending on screen settings, lighting and manufacturing tolerances.

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4. Personalisation

Customers are responsible for ensuring that all personalisation details are correct before placing an order.

This includes:

• house numbers;
• street names;
• spelling;
• fonts;
• colours;
• layout selections.

Once production has started, personalisation details cannot be changed.

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5. Pricing

All prices displayed on our website are shown in Euro (€).

Prices may change without prior notice.

The price applicable to your purchase is the price displayed at the time your order is placed.

Any applicable taxes will be shown during checkout where required by law.

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6. Payments

Payment must be completed before production begins.

We accept payment methods displayed during checkout.

All payment transactions are processed through secure third-party payment providers.

LumiSign does not store complete payment card information.

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7. Order Acceptance

After placing an order you will receive an order confirmation email.

Receipt of an order confirmation does not necessarily mean that your order has been accepted.

LumiSign reserves the right to refuse or cancel an order where:

• incorrect pricing has occurred;
• fraudulent activity is suspected;
• products are unavailable;
• legal restrictions apply;
• incorrect customer information has been provided.

Where payment has already been received, an appropriate refund will be issued.

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8. Production

Production begins shortly after payment confirmation.

Estimated production times are published in our Shipping Policy.

Production times are estimates only and may occasionally vary.

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9. Shipping

Shipping is governed by our separate Shipping Policy.

Delivery dates are estimates and cannot be guaranteed.

Risk of loss transfers to the customer once the order has been delivered to the delivery address.

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10. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Personalised products are generally exempt from the statutory right of withdrawal under Article 16(c) of Directive 2011/83/EU.

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11. Warranty

LumiSign products are covered by our Limited Warranty against manufacturing defects.

Warranty conditions are described in our Warranty Policy.

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12. Intellectual Property

All content available on the LumiSign website, including but not limited to:

• logos;
• photographs;
• product designs;
• graphics;
• icons;
• texts;
• videos;
• product descriptions;
• website design;

is owned by or licensed to LumiSign and protected by applicable intellectual property laws.

No material may be copied, reproduced, modified or distributed without prior written permission.

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13. Website Availability

While we make every effort to keep our website available at all times, uninterrupted access cannot be guaranteed.

LumiSign shall not be liable for temporary interruptions resulting from maintenance, technical issues or events beyond our reasonable control.

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14. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by applicable law.

To the maximum extent permitted by law, LumiSign shall not be liable for indirect, incidental or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the purchase price paid for the relevant product.

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15. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

These documents explain how we collect, use and protect your personal information.

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16. Governing Law

These Terms shall be governed by the laws of the Netherlands.

Mandatory consumer protection rights applicable in the customer's country of residence within the European Union remain unaffected.

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17. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on this page.

The "Last Updated" date indicates when changes were last made.

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18. Contact

If you have any questions regarding these Terms of Service, please contact us.

LumiSign

📧 support@lumisign.net

🌐 https://lumisign.net

We aim to respond to all enquiries within one business day.

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