Warranty Policy
Version 1.0
Last Updated: July 2026
Limited Warranty Policy
At LumiSign, we take pride in the quality and craftsmanship of every illuminated address sign we produce.
Each product is carefully manufactured, inspected and tested before shipment. If your LumiSign does not meet our quality standards due to a manufacturing defect, we will work with you to resolve the issue promptly.
This Warranty Policy explains what is covered, what is not covered and how to submit a warranty claim.
1. Warranty Coverage
LumiSign provides a 2-year limited warranty from the date of delivery against defects in:
- manufacturing;
- workmanship;
- materials;
- electrical components supplied by LumiSign;
- LED lighting supplied with the product.
If a covered defect occurs during the warranty period, LumiSign will, at its discretion:
- repair the product;
- replace the defective component;
- replace the entire product;
- provide another appropriate remedy where repair or replacement is not reasonably possible.
2. What Is Covered
This warranty covers defects that result from normal intended use, including:
- failure of supplied LED lighting under normal operating conditions;
- manufacturing defects in the enclosure;
- defects in supplied electrical wiring;
- defects in supplied power components (where included);
- manufacturing-related finish defects;
- assembly defects present at delivery.
3. What Is Not Covered
This warranty does not cover damage resulting from:
- accidental damage;
- misuse or abuse;
- vandalism;
- theft;
- fire;
- flooding;
- lightning;
- power surges;
- improper installation;
- installation contrary to our instructions;
- modifications performed by third parties;
- use of incompatible power supplies or electrical components;
- improper cleaning methods;
- exposure to aggressive chemicals;
- normal wear and tear;
- cosmetic changes caused by long-term weather exposure;
- damage caused by force majeure events.
4. Outdoor Use
LumiSign products are designed for outdoor installation.
Normal exposure to rain, sunlight and seasonal weather conditions is expected and considered within normal use.
Natural ageing, including minor colour changes or surface ageing that do not affect the functionality of the product, does not constitute a manufacturing defect.
5. Customer Responsibilities
To maintain warranty coverage, customers should:
- install the product according to the supplied instructions;
- use only compatible electrical components;
- avoid modifying the product;
- perform reasonable maintenance where applicable.
Failure to follow installation or operating instructions may affect warranty eligibility.
6. Shipping Damage
Damage that occurs during transportation is not treated as a warranty claim.
If your order arrives damaged, please report it within 48 hours of delivery in accordance with our Refund Policy.
7. Warranty Claims
If you believe your product has a manufacturing defect, please contact us as soon as reasonably possible.
Please include:
- your order number;
- a description of the issue;
- clear photographs of the product;
- photographs showing the defect;
- photographs of the installation where relevant.
Additional information may be requested if necessary to evaluate your claim.
8. Inspection Process
After receiving your claim, LumiSign will review the information provided.
Where necessary, we may request:
- additional photographs;
- video evidence;
- return of the defective component;
- return of the complete product for inspection.
We aim to assess warranty claims within 5 business days after receiving all required information.
9. Warranty Resolution
If your claim is approved, LumiSign may choose one of the following remedies:
- repair the product;
- replace the defective component;
- replace the product;
- provide an equivalent replacement product;
- offer another reasonable solution where appropriate.
The chosen remedy will depend on the nature of the defect and product availability.
10. Warranty Limitations
This warranty applies only to defects arising from manufacturing or materials.
It does not cover:
- costs of installation or removal;
- labour charges;
- electrician fees;
- indirect or consequential losses;
- business interruption;
- loss of profit;
- damage to third-party property, except where required by applicable law.
Nothing in this Warranty Policy limits mandatory consumer rights under applicable law.
11. Consumer Rights
This Warranty Policy is provided in addition to your statutory rights under applicable consumer protection legislation.
Nothing in this policy limits or excludes any rights that cannot legally be excluded.
12. Contact Us
If you need assistance with a warranty claim, our support team is here to help.
LumiSign
📧 support@lumisign.net
🌐 https://lumisign.net
We aim to respond to warranty enquiries within one business day.
© LumiSign — All rights reserved.
