Frequently Asked Questions


Everything you need to know about LumiSign.

If you can't find the answer you're looking for, feel free to contact us — we'll be happy to help.

PRODUCT

What materials are used?

Our address signs are handcrafted using premium materials selected for durability, weather resistance and a refined appearance.

Is LumiSign weatherproof?

LumiSign is designed for permanent outdoor installation and everyday weather conditions.

Is every sign handmade?

Yes.

Every LumiSign is handcrafted to order in the European Union.

Wired mains connection

Horizon and Square use a wired mains connection. A power cable must be available or routed to the sign.

PERSONALIZATION

Can I choose my own house number?

Absolutely.

Each LumiSign is produced with your chosen house number and personal text.

What text can I add to my sign?

Add any text you like — your street name, family name, house name or something personal — alongside your house number.

Horizontal sign: maximum 15 characters. Square sign: maximum 12 characters. These limits apply to your custom text and include spaces.

Can I use special characters?

Yes.

Most European characters are supported.

Can I preview my design?


The product page provides a live preview of your personalization before ordering.

SHIPPING

Which countries do you ship to?

We currently offer free standard shipping to the Netherlands, Belgium, Germany and Luxembourg.

How long is delivery?

Each LumiSign is made to order. Production takes approximately 10 days, followed by approximately 5 days for delivery in the Netherlands. Allow around 15 days from order to delivery in the Netherlands. These are estimates.

WARRANTY

Is there a warranty?

2-year LumiSign product warranty, in addition to your statutory consumer rights.

What if my product arrives damaged?

Contact us immediately.

We'll arrange a replacement as quickly as possible.

RETURNS

Can I return a personalized sign?

A sign made to your personal specifications may be covered by the exception to the statutory cooling-off period. This does not limit your statutory rights if the product does not conform to the agreement. If there is a problem, contact support@lumisign.net.

Can I cancel my order?

Orders may be cancelled before production begins.

Once production has started, cancellation may no longer be possible.

What is the return address?

Return address

LumiSign – PRIPAR00045555
Weteringweg 18
2641 KM Pijnacker
The Netherlands

This address is for returns and differs from our business/contact address.

PAYMENT

Is payment secure?

Yes.

All payments are processed using Shopify's secure encrypted checkout.

SUPPORT

How can I contact you?

Send your question about an order, personalization or installation to support@lumisign.net.

Can I request a custom project?

Absolutely.

If you have a unique idea or special requirements, we'd love to hear from you.