Shipping policy

Shipping Policy

1. Where We Ship

We currently deliver to selected countries within the European Union. Availability and shipping charges, if any, are shown at checkout.

2. Order Processing

After payment is received, we review the order and its personalisation details and schedule production. If clarification is required, we may contact you before manufacturing begins.

3. Production Time

Every LumiSign is made to order.

Our current estimated production time is approximately 10 days. Production times are estimates and may occasionally vary.

4. Delivery to the Netherlands

After production is completed, delivery within the Netherlands normally takes approximately 5 additional days.

The total expected time from order to delivery is therefore approximately 15 days.

Delivery times are estimates rather than guaranteed delivery dates. If a material delay occurs, we will inform you.

5. Shipping Costs

Shipping costs applicable to your order are shown at checkout. Where checkout shows free shipping, no separate standard shipping charge is added.

6. Delivery Address

Please provide a complete and accurate delivery address and contact information. Incorrect information may cause delays or additional delivery costs.

7. Damaged Shipments

Please inspect your order after delivery. If the parcel or product appears damaged, we recommend contacting us as soon as reasonably possible, preferably within 48 hours, as this can help us investigate transport damage with the carrier.

Reporting damage later does not remove or limit any statutory consumer rights you may have.

When possible, include your order number, photographs of the product and packaging, and a brief description of the issue.

8. Delayed or Lost Shipments

If your shipment is materially delayed or appears lost, contact us at support@lumisign.net. We will investigate with the carrier and provide an appropriate solution where applicable.

9. Contact

Email: support@lumisign.net